Service 04

AI Agents & Agentic AI

AI earns its place when it does real work inside your business, with you still in control.

I design and build AI agents that read, decide and act inside the tools you already use, with a person approving anything that matters.

Custom AI agents and agentic workflows built in n8n, Zapier and Make.

Emmanuella Oduah

What is an AI agent?

An AI agent is software that uses a language model such as Claude or ChatGPT to carry out a task from start to finish: it reads the request, decides the steps, uses your tools and reports back. Agentic AI means giving that agent a goal and the tools to reach it, instead of a fixed script. I build AI agents for small businesses in n8n, Make and Zapier, with human approval on anything that matters.

What is included

01

Use-case mapping

We pick the tasks where an agent will save real time, and the ones that should stay with a person.

02

Custom AI agents

Agents for lead qualification and follow-up, inbox triage, meeting notes and action items, research and recurring reports.

03

n8n, Zapier and Make workflows

Agentic workflows built in n8n, Zapier or Make with Claude and ChatGPT, on the platform that fits your budget and stack.

04

Connected to your tools

CRM, email, calendar, Slack, Google Sheets, Airtable and GoHighLevel, so the agent works with your real data.

05

Human approval and guardrails

Clear limits on what the agent can do alone, with approval steps before anything is sent or changed.

06

Testing, documentation and handover

Each agent is tested on real examples, documented, and handed over with full access.

This is for you if you are…

  • Founders answering the same questions and emails every day
  • Teams losing leads because follow-up is slow
  • Businesses already using Zapier, Make or n8n that want to add AI
  • Owners curious about AI agents but unsure where to start

What changes for you

  • Routine tasks handled without you
  • Faster replies to leads and clients
  • AI you can see, check and switch off
  • Agents your team can maintain

Tools I work in

  • n8n
  • Make
  • Zapier
  • Claude
  • ChatGPT
  • GoHighLevel
  • Airtable
  • Google Workspace
  • Slack
  • HubSpot

Related work I have delivered

ClickUp

ClickUp CRM and workflow automation for a marketing campaign

A client running a campaign across WhatsApp, Facebook and Instagram had leads and conversations scattered across platforms.

I built a ClickUp CRM with a lead pipeline, custom statuses and fields, list and board views, and integrations that bring every enquiry into one place. Automations send follow-ups and track each interaction.

Result: Leads, follow-ups and campaign tracking in one system.

Zapier

Workflow automation across WhatsApp, email, Airtable and Notion

Meeting scheduling, reminders, client communications and project updates were all handled by hand across five platforms.

I mapped the workflow, then built multi-step Zaps with triggers, filters and actions that schedule meetings, send reminders, log communications and push updates between tools.

Result: Repetitive admin automated, and time back for higher-value work.

Calendly + Cal.com

Appointment scheduling workflow for a service business

A business owner was overwhelmed by manually managing appointments and coordinating with clients.

I set up event types for each service, availability rules and buffers, calendar sync, intake forms, and automatic confirmations and reminders.

Result: Clients book themselves, and the back-and-forth is gone.

See more of my work

Questions people ask about this

What is the difference between an automation and an AI agent?

An automation follows fixed steps: when this happens, do that. An AI agent is given a goal and decides the steps itself, which lets it handle messy inputs such as emails, documents and open-ended requests. Most businesses need both, and I usually build agents on top of solid automations.

What can an AI agent do for a small business?

Common first agents are a lead agent that qualifies enquiries and drafts replies, an inbox agent that sorts email and prepares responses, a meeting agent that turns notes into tasks, and a reporting agent that compiles a weekly summary from your tools.

Should I use n8n, Make or Zapier for AI agents?

Zapier is the quickest to start with and has the most app connections. Make gives more control for less money as volume grows. n8n is the most flexible for agentic AI and can be self-hosted, which suits businesses that want to keep their data on their own server. I recommend after seeing your stack and budget.

More questions answered

Client, Business Operations Specialist contract

Verified review on Upwork

“Emmanuella has been a JOY to work with!

She brings a calm, steady presence and consistently gets things done without needing a lot of direction or follow-up. There were multiple times where tasks were already completed before I even thought to check in.”

View all reviews

Want this handled in your business? Let’s talk about it.

Investment is shared after a short discovery call

Book a strategy callWays to work with me

Want to know how much your business depends on you?

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Ready to build a business that runs without everything depending on you?

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