SOPs
SOPs, process documentation and employee handbooks
A growing business had key routines spread across notes, inboxes and verbal handoffs. New team members had to ask the founder how work was done, while different people followed different steps for recurring tasks.
I worked through the recurring workflows, clarified who owns each step, and documented the inputs, decisions, handoffs and exceptions. I then built a consistent SOP library with checklists, process maps, employee handbook sections and training guidance, organized so staff can quickly find the procedure they need.
Result: A practical operations reference that supports consistent delivery, smoother onboarding and fewer routine questions to the founder.
Project docs
Project documents for a cloud migration: charter, WBS, budget and RAID log
A cloud migration involved multiple workstreams, dependencies and stakeholders. The team needed a shared view of scope, schedule, budget, communications and delivery risks as the work progressed.
I set up the project control documents around the migration lifecycle: a charter to confirm objectives and governance, a scope statement and WBS to break work into manageable packages, and a budget and communications plan to keep decisions visible. I maintained a RAID log for risks, assumptions, issues and dependencies and used it to guide follow-up with owners.
Result: Stakeholders can track delivery, decisions, costs and emerging risks from a consistent set of project documents.
